Terms of service

1. Scope

These Terms of Service apply to all purchases made through the LUMOS online store (lumos.art), operated by Gregory Muller, Erdberger Lände 36, 1030 Wien, Austria (studio@lumos.art).

 

2. Products

LUMOS offers museum-grade fine art photography prints, framed and produced to order, released in limited editions of 25 pieces per work.

3. Order and Contract Formation

By placing an order through our website, you make a binding offer to purchase the selected artwork. A contract is formed once we confirm your order by email.

4. Prices, Currency and Payment

Prices are displayed in Euro (EUR) or, where available, in your local currency. The amount you are charged is the amount shown at checkout in the currency selected there. Shipping to all countries in Europe, including Switzerland, the United Kingdom and Norway, is free of charge. For deliveries outside Europe, shipping costs are shown at checkout. For deliveries to countries outside the European Union, any additional charges such as import duties, taxes and customs fees are borne by the buyer. Payment is processed securely via Shopify Payments (Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay).

5. Production and Delivery

Each artwork is produced individually after your order is placed. Please allow 9-14 business days for production and delivery within Europe; additional time may be required for international deliveries. See our Shipping and Return page for details.

6. Right of Withdrawal

As each artwork is made to your order as a personalized item, the statutory right of withdrawal does not apply once production has begun, in accordance with Art. 16(c) of EU Directive 2011/83/EU. See our Shipping and Return page for details.

7. Warranty

Your statutory warranty rights remain unaffected by the exclusion above.

8. Copyright

All artworks remain the intellectual property of the artist, Gregory Muller. Purchase of an artwork transfers ownership of the physical piece only; it does not transfer any copyright, reproduction, or commercial usage rights.

9. Limitation of Liability

We are liable for damages only in cases of intent or gross negligence, except where mandatory statutory liability applies, for example for injury to life, body, or health.

10. Governing Law and Jurisdiction

These Terms are governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, mandatory consumer protection provisions of their country of residence remain unaffected.

11. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr. We are not obligated and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Contact

Gregory Muller, Erdberger Lände 36, 1030 Wien, Austria
studio@lumos.art