Refund policy

All LUMOS artworks are produced individually to order once purchased. Because each piece is a made-to-order, personalized item, it is not eligible for return, exchange, or the statutory right of withdrawal once production has begun, in accordance with Art. 16(c) of EU Directive 2011/83/EU and the Austrian Consumer Rights Directive-Implementation Act (FAGG).

 

This exclusion does not affect your statutory warranty rights. If your artwork arrives damaged or defective, please contact us at studio@lumos.art within 14 days of delivery, including photos of the damage. We will arrange a free repair, replacement, or refund, as appropriate.